Contact us

to be confirmed: the support WhatsApp number, in +2547… format

Typical reply: to be confirmed: the response time to promise on WhatsApp.

Please do not send your M-Pesa PIN, your password, or a photograph of your ID to this number. Nobody from Elevate will ever ask you for any of them.

General and account questions: to be confirmed: the support email address.

Privacy, data requests and deletion: to be confirmed: the address that receives data-protection requests.

Typical reply: to be confirmed: the response time to promise by email.

These are all buttons, and they are faster than we are:

• Ask for a refund — the amount is shown before you commit.
• Download your data or delete your account.
• Change your password, email, phone number or reminders.
• The help centre answers most of what arrives here.

to be confirmed: the registered company name, exactly as on the CR12, to be confirmed: the registered office address.

For a data-protection complaint you can go over our heads to The Office of the Data Protection Commissioner: to be confirmed: the current ODPC complaints address and phone number. You do not need our permission and you do not have to come to us first.