Help centre
Answers to the things people actually ask. If yours is not here, a person will answer it.
Learners
- How enrolling worksFrom choosing a cohort to having a seat.
- When do lessons unlock?Why you can see a module but not open it yet.
- What if I miss a live session?Recordings, attendance, and catching up.
- How assignments and feedback workSubmitting work, deadlines, and being marked.
- Who can see my work and my details?What your mentor sees, what your cohort sees, and what nobody sees.
Mentors
- How to become a mentorWhat the application asks for.
- What happens after I applyReview, the three possible outcomes, and what you can edit.
- How and when you get paidThe two halves, and what holds the second one.
- Setting a price, and what you keepThe floor, the commission bands, and the promise attached to them.
- What if I cannot teach a cohort?Cancelling, and what it costs the learners.
Payments
- How do I pay?M-Pesa, and what happens if the prompt does not arrive.
- Paying in instalmentsWhen it is offered and what happens if one is late.
- How refunds workThe rule, and how to ask.
- My payment did not go throughWhat to check before paying again.
- Where is my receipt?Your payment history, and the M-Pesa reference.