A lesson video will not play

A newly uploaded video is processed before it can be watched. If a lesson says it is processing, it is not broken — come back shortly.

• Try a different network. Video is the one part of Elevate that needs real bandwidth.
• Try a different browser. If it plays in one and not the other, it is the browser rather than the lesson.
• Reload the page. Video links expire after a while for security, and reloading gets a fresh one.

If it still will not play, tell us which lesson and which cohort. We can see whether the video processed on our side.